Get the most out of your appointment with Bella!

Please take the following simple steps to prepare for your visit:

  1.  Remove all eye-makeup including mascara.  Please arrive with clean lashes and all eye make-up removed.  The cleaner your lashes, the more lashes you will receive and the longer they will last.  It is ideal to have freshly washed lashes and clean skin with no moisturiser.  We understand if this is not possible so please feel free to ask us for tips on how to best wash your lashes or let us know when booking your appointment if you would like to wash your lashes at our salon. 

  2. DO NOT Curl your lashes for at least a few days before your appointment.

  3. Come with freshly washed and dried hair so as to avoid steamy showers too soon after your appointment.

  4.  Avoid caffeine.  Caffeine can make eyelids flutter and can prevent you from relaxing as much as possible. The more relaxed and still you are the better results you will receive and you may be surprised just how relaxing having eyelash extensions applied is - most clients fall asleep!

  5.  Bring relaxing &/ or interesting listening material and headphones.  Optional, but recommended.  We provide relaxing music to help you settle and remain still for the best results.  If you know what makes you feel the most relaxed and calm, bring it along and chill out while your lash artist works.

  6. Recent treatments:  When booking, please inform your lash artist whether you've had eyelash treatments before and/or recently and whether you've had a lash lift in the last 12 weeks and any other potentially relevant information (such as sensitivities, other treatments, medical conditions, injuries or pregnancy), so that we can make your experience as comfortable as possible and potentially have a consultation prior to your appointment, so that we can give you the most perfect lashes possible. Please also inform us if you have very freshly tattooed eyebrows that are healing.

Bookings / Rescheduling / Cancellation Policy

All appointments must be booked by texting or calling 0431 688 682.  If we are with a client we will get back to you at the earliest possibility.

To secure your appointment, you have the option of either providing credit card details (immediately and automatically encrypted and stored securely) or paying a deposit of $25 for refills and $50 for full sets.

If you must cancel or reschedule, please do so with as much notice as possible and please be aware that cancellations or rescheduling made within 48 hours of your appointment incur a fee of the amount detailed above.

You will receive an appointment confirmation via text message.

Payments 

Card or cash are accepted. Please note that credit cards attract a 2% fee and this also applies to phone bookings.

Arriving on time

To get the most out of your appointment and make your lashes as perfect as possible and so as not to inconvenience our punctual clients, please arrive on time. If you are late to your appointment, we can not run it late overtime into someone else’s appointment. Arriving late means we may not have the time required to apply as many lashes and our standard booking fees will still apply.

For safety purposes children are not permitted.

Thank you for your understanding.

Looking forward to making you feel your most beautiful self, at Bella!